NEW PATIENTS:

We are currently experiencing a nationwide surge in demand for paediatric appointments.

Our doctors' books are currently closed for NEW Behavioral Assessments but you can join the waitlist.  

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Please do not call us at this time for new patient appointments. This takes away our staff's time for in-clinic duties just to turn calls away. We reserve the right to refuse service if our staff is subjected to any form of abuse or threats, as this impacts not only their wellbeing but also the quality of care we provide to our current patients.

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We understand the frustration that comes with not being able to secure an appointment. We encourage parents to remain persistent in their efforts to obtain one.

Please follow the instructions below carefully if you wish to initiate this process.

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1  REFERRALS

Typically, appointments are available only with a referral from your general practitioner (GP).

These referrals should be directed to our clinic or practitioners, clearly stating the purpose of the referral.

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The referral cannot be accepted if it is:

• addressed to another practice/ doctor

• not within our services provided

• illegible or in non-PDF format

• not from a GP or relevant specialist

• from nurse practitioner 

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At this point, we can only accept referrals via our automated submission form located above, which will place you on a waitlist. Unfortunately, any referrals sent through email or fax will not be acknowledged or processed, as we are currently at capacity. If your GP has submitted a referral on your behalf, please do not consider this as an acceptance of your referral. Submission of referrals also does not guarantee an appointment for the reasons mentioned earlier. 

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2  WAITLISTED

If your submission is successful, we kindly ask that you refrain from calling us while your referral is being reviewed. Once you reach the top of the waitlist, you will receive two calls to arrange your initial appointment. If we are unable to connect with you, we will leave a voice message for you to return our call. To be fair to others in the queue, if we do not receive a response within two weeks, your referral will be returned to your general practitioner (GP).

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3  APPOINTMENT OFFERED

Upon accepting an appointment, you agree to our clinic's appointment and cancellation policies. Once confirmed, you will receive an appointment letter and an information sheet with additional instructions sent to your email. Please ensure you have received this; if it’s not in your inbox, check your junk mail folder. If you still haven’t received it, kindly inform us right away. 

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4  CANCELLATION POLICY

​If you wish to cancel your appointment, please ring us at least 48 hours prior to your appointment day.
Failure to do so will incur a $100 (Non-Attendance Fee) which is not claimable to Medicare. 

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To reschedule appointments within 48 hours we will need a deposit of $250 which is non-refundable and non-transferrable. This is to ensure the appointments are prioritized for those who require it urgently.​

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These policies are in place to make sure families who need the assessments can get the help they need, we appreciate your understanding and patience in our process.

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Existing patients who are undergoing active care with us can make an appointment over the phone with reception team. Please note cancellation and rescheduling policies still apply.

 

For more policies and clinic info please go to our FAQ page .

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