Question 1

What are the ages of patients you see?

Accepted Answer

We routinely see patients ages 0-19 years old. 
Note the age for behavioural assessment is 2-19 years old while Developmental Delay is 0-19 years.

Question 2

Why do I need a GP's referral?

Accepted Answer

A referral from your GP enables you to see a specialist (our paediatricians) with Medicare benefits, and is valid for 12 months from when applied to your appointment.

When the referral expires, going back to your GP for a referral asserts your requirement for ongoing treatment, also helps screen if there are new or unrelated medical conditions that have developed outside of your assessment.

A relevant specialist's referral is applicable as well and is valid for 3 months.

Question 3

What behavioural health conditions do you treat?

Accepted Answer

We specialize in treating a spectrum of behavioral and mental health concerns, including, but not limited to, anxiety, depression, ADHD, OCD, PTSD, and behavioral disorders. Our comprehensive team prioritizes working with partners in your child’s care. We communicate with your child’s school, outside therapist, or anyone important to your care.

Question 4

Do you accept private health insurance?

Accepted Answer

We are diligently working to able to accept soon but do not currently accept insurance claiming. We provide receipts for submission to insurance and/ or Medicare.

Question 5

Do you provide childhood vaccinations?

Accepted Answer

No, we do not currently provide the service including Iron Infusion, B12 injection, and other injections.

Question 6

Clinic Policy

Accepted Answer

If you accept an appointment, you automatically accept our clinic policy, including fees, cancellation, medication request policies.

If you wish to cancel your appointment, please ring us at least 48 hours prior to your appointment day.
Failure to do so will incur a $100 (Non-Attendance Fee) which is not claimable to Medicare. 
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To reschedule appointments we will need a deposit of $150 which is non-refundable and non-transferrable. This is to ensure the appointments are prioritized for those who require it urgently.​
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These policies are in place to make sure families who need the assessments can get the help they need, we appreciate your understanding and patience in our process.
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Existing patients who are undergoing active care with us can make an appointment over the phone with reception team. Please note cancellation and rescheduling policies still apply.

Frequently Asked Questions